I would have to agree with the seemingly widespread complaints about lack of information coming out of ICT. There is a lot of information on the ICT web pages but sometimes you really have to dig for it. How many people know about Eduroam wireless access for visitors, for example? I only found out about this by chance from a colleague. You would never suspect its existence from the wireless section of the ICT web pages. It seems you can only find out about Eduroam by using the search box. I didn't manage to find any direct links to the information. Concerning the Exchange server it does seem that it is heavily biased in favour of people who can access it as an Exchange server, i.e. using Outlook on a Windows box inside College (or via VPN). Users who cannot do this, e.g. Linux or MacOS clients or users outside College who cannot reasonably use a VPN connection have to use an IMAP connection. This does not seem to be well supported, particularly since the recent Exchange server upgrade, judging from the number of complaints I get from users about random disconnections and sometimes inability to access their inbox at all for hours at a time. My email is not on the Exchange server so I am only reporting second hand gripes here. One thing that I think ICT could usefully do for the department is to set up some sort of sensible news/bulletin board system (with permanent storage) that could be used for a lot of the deluge of attachments that are routinely emailed to every person in physics by an assortment of admin personnel. A lot of these messages are of interest to a limited number of people, or might only be interesting in 6 months time. As it stands right now, the next time you receive an email bulging with attachments that might be useful to refer to later you have the choice of leaving it to clog up your inbox or deleting it in irritation. Do we really need one copy each? I don't think so. Information like this should go into some sort of central repository. This is kind of thing I would like to see ICT do for the department, along with training the admin staff to use it. (note: Wikis are NOT suitable for storing large documents in case anyone suggests it as a solution.) Ray Beuselinck