First, a brief introduction; I know I've met some of the people here but for those who've not met me I'm the IT Services site manager and it's my job to try and make sure that IT provides a useful service in Blackett and Huxley. I'm based in Huxley 616 if you ever want to visit me.

ICT provides a centrally hosted Wiki service. Details are on the College web site - http://www3.imperial.ac.uk/ict/services/databasewebsiteandmediaservices/website/centralhosting/wiki

I'm not sure what more info we can give about eduroam; it's aimed at academic visitors to Imperial and was set up quite some time ago. It's one of the SSIDs you will see if you try to use a wireless network here. You can get to (brief!) information about it by starting at the ICT home page (http://www.imperial.ac.uk/ict) then clicking "Wireless Access" and "What is on offer at Imperial"

If you want to use eduroam when you go to another institution then you have to register first (http://www3.imperial.ac.uk/ict/services/securitynetworkdatacentreandtelephonyservices/collegenetwork/roaming). In maths, the departmental rep asked for a "bulk" registration of staff and we can do the same for physics staff if that is useful.

I know that there were many issues when we moved to Exchange 2007, particularly for non-Windows clients but I understood that most (if not all of these) had been fixed. If there are still problems with reliable connections to the servers then do please let me know and I can try and get the problems fixed. I don't know if this is related, but there were some hardware problems with mail servers which didn't help the reliability earlier this year. As far as I know, these are now fixed. One of the useful ICT service desk pages is http://www.imperial.ac.uk/ict/servicedesk/status/ and this will show "live" updates of any serious issues affecting ICT services.

The problem of people emailing huge attachments is not new and it is ultimately a training issue rather than a technological problem. ICT does provide secure group space which could be used to store these attachments and a link sent with the email. I can certainly raise the issue of how we should train staff to make better use of central storage.

Another means of communication which some people find useful is Sharepoint (https://sharepoint.ic.ac.uk/; log in if prompted with IC\<username> and your standard college password) Any member of staff can create their own site and choose to share it with any group of users and we can also set up shared document libraries etc in there for particular groups of users.

Steve