Dear All,
Firstly my apologies to those of you who may get two copies of this
email - I am sending it to the group representatives to the Departmental
Computing Committee and the staff list.
I have become very aware that a number of people have had problems with
ICT tickets over the past several months - tickets getting lost, long
delays etc. I know that there is a strong desire to improve this service
in ICT and a strong incentive for us have these tickets resolved and so
I would to put a list together of all outstanding tickets from physics.
So please can you send me the numbers and any short appropriate
narrative of tickets that you are having problems with. I am also aware
that some of the people who file most tickets may not be on either list,
so please can you forward this email to people who might be in that
position.
Best,
david