July 2015 - Physics-Departmental-Computing

Fwd: Major Incident - INC0066544 - shared drives inaccessible
by David Colling 28 Jul '15

28 Jul '15

FYI... -------- Forwarded Message -------- Subject: Major Incident - INC0066544 - shared drives inaccessible Date: Tue, 28 Jul 2015 04:44:47 -0700 From: ICT Incident Manager <incident.manager(a)imperial.ac.uk> Reply-To: service.desk(a)imperial.ac.uk To: ict-major-incident-dl(a)imperial.ac.uk Dear Customer, The notes below refer to Major Incident INC0066544. Resolved incident: The server issue which was causing problems accessing shared drives (groups space) and Panopto has now been resolved, and the service restored to normal. We apologise for any inconvenience caused by this issue. You can follow progress and future updates via the Service Status page here: https://imperial.service-now.com/ict/status.do For any comments relating to either the incident or this email, please contact ICT Incident Manager. Thank you, ICT Imperial College London Tel: +44 (0)20 7594 9000 (49000 internal) Web: imperial.ac.uk/admin-services/ict/contact-ict-service-desk Twitter: @TheServiceDesk ------------------------------------------------------------------------ You are currently subscribed to receive ICT Major Incident notifications. To unsubscribe, please email ICT Incident Manager. Ref:MSG3350334

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Fwd: Major Incident - INC0066330 - store.ic.ac.uk spaces down
by David Colling 23 Jul '15

23 Jul '15

FYI... -------- Forwarded Message -------- Subject: Major Incident - INC0066330 - store.ic.ac.uk spaces down Date: Thu, 23 Jul 2015 08:56:11 -0700 From: ICT Incident Manager <incident.manager(a)imperial.ac.uk> Reply-To: service.desk(a)imperial.ac.uk To: ict-major-incident-dl(a)imperial.ac.uk Dear Customer, The notes below refer to Major Incident INC0066330. ICT are aware that some staff members will be experiencing intermittent difficulties accessing their shared drives. We are looking into this as a priority and aim to have service returned to normal as soon as possible. We apologise for any inconvenience caused by this. You can follow progress and future updates via the Service Status page here: https://imperial.service-now.com/ict/status.do For any comments relating to either the incident or this email, please contact ICT Incident Manager. Thank you, ICT Imperial College London Tel: +44 (0)20 7594 9000 (49000 internal) Web: imperial.ac.uk/admin-services/ict/contact-ict-service-desk Twitter: @TheServiceDesk ------------------------------------------------------------------------ You are currently subscribed to receive ICT Major Incident notifications. To unsubscribe, please email ICT Incident Manager. Ref:MSG3333498

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Fwd: Decommissioning of the old FileExchange service - Monday 20 July
by David Colling 14 Jul '15

14 Jul '15

-------- Forwarded Message -------- Subject: Decommissioning of the old FileExchange service - Monday 20 July Date: Tue, 14 Jul 2015 08:22:38 +0000 From: ICT Service Desk <service.desk(a)imperial.ac.uk> To: ICTAP Members <ccs-dept(a)imperial.ac.uk> cid:image001.jpg@01D0BD87.238D1EB0 *Decommissioning of the old FileExchange service * *What’s changing?* On Monday 20^th July ICT will be carrying out work to decommission the old FileExchange service. */ /* *What this means* This will mean that you will no longer be able to upload documents to share using the old FileExchange. Existing uploads will be available for one week and will then be removed. The new FileExchange service will still be available to use during this process and after. *Why is this happening?* This work is required because the old FileExchange service is no longer supportable. */ /* *Support/Contact * If you have any concerns in advance of this change, contact your local Faculty Support Manager or the ICT Service Desk - 020 759 49000 or Ext 49000 who will be happy to help. Anyone experiencing problems with accessing or using IT services and machines following the change should contact the ICT Service Desk, their Departmental IT Representative <http://www.imperial.ac.uk/ict/servicedesk/departmentalcontacts/>, or your local Faculty ICT Support Team. cid:image004.jpg@01D0BD88.90957420

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git hosting
by James Spencer 08 Jul '15

08 Jul '15

Dear all, Last week I met with Heather Chisholm about a centralised git service (possibly using github enterprise/gitlab/something similar), which seems to have emerged as a possible need following the RDM surveys. I promised to investigate interest etc. in the department (hence this email). If you think your group might find such a service useful or have thoughts about requirements etc., please could you let me know? I'll forward response to Heather next week. Best wishes, --James -- James Spencer http://www.cmth.ph.ic.ac.uk/people/j.spencer/ http://www.github.com/jsspencer

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