Physics-Departmental-Computing

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physics-departmental-computing@imperial.ac.uk

January 2011

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2 discussions

Fwd: ICT looking for good Postgraduate students to work on the ICT Service Desk
by David Colling 23 Jan '11

23 Jan '11

Dear Physics Computing people, Please forward this to anybody who you think might be interested. All the best, david -------- Original Message -------- Subject: ICT looking for good Postgraduate students to work on the ICT Service Desk Date: Fri, 21 Jan 2011 12:27:05 +0000 From: Allatt, Paul <p.allatt(a)imperial.ac.uk> To: ICTAP Members <ccs-dept(a)imperial.ac.uk> Dear All Adam Mills, the ICT Service Desk Manager, has asked me to circulate this information. Please can you ensure PGs in your Department are made aware of this opportunity for casual employment. Thanks Paul *Opportunity for PG work with ICT Service Desk* /ICT is looking //for post graduate students to work on the ICT Service Desk in South Kensington on a casual basis./// // /The work entails handling IT queries from all members of staff and students of the College via telephone, email, web and in person and following standard processes and procedures to ensure users can work with College IT as effectively as possible. Full (paid) training is provided./// // /The work is casual in that the Service Desk may not need all casual staff every week and likewise, casual staff may not be available every week. We do ask that casual staff commit to at least one 4.5 hour shift per week for an initial 6 months period. Ideally casual staff will have at least a year of their course to run./// // /Casual staff should have a good balance of technical and customer service skills, be fast learners and have a can-do attitude as well as a high standard of English (both written and spoken). Previous customer service and/or IT orientated experience is desirable but not essential. /// // /By working for the ICT Service Desk, PGs are not only earning money which helps fund their studies, but are also gaining useful experience to enhance their CV for future job applications.///

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Support for 1st year computer class
by Dave Clements 13 Jan '11

13 Jan '11

Hi, The 1st year computing course started a new session this week, and I was disappointed to find that there were no ICT support staff in the Level 3 Blackett office to help us through the inevitable problems we get at the beginning of the class. This is despite agreement that this support would be provided after the move of computing staff to 411 Huxley, with dates and times supplied last term. Furthermore there was nobody in the level 3 Blackett ICT office for the Thursday morning startup session despite my delivering a reminder to the support team in 411 Huxley on Monday afternoon. We really do need reliable support for the starting sessions of these labs. If this can't be supplied using the current arrangements, as seems to be the case, then the whole issue of moving ICT staff out of Blackett needs to be revisited. Best wishes, Dave Clements

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